General Conditions

Loading...

Nutrimana is serving customers throughout Europe, providing some of the best, most potent science-based nutritional products of different producers. 
The General Terms and Conditions of the online shop www.nutrimana.eu, operated by the company FOODCHAIN d.o.o (hereinafter referred to as the "Company or Trader”), set out the terms and conditions of business with food supplements offered by the Trader.

The General Terms and Conditions are drawn up in accordance with: Consumer Protection Act (Zakon o varstvu potrošnikov-ZVPot), General Data Protection Regulation (Zakon o varovanju osebnih podatkov-ZVOP-2), Consumer Protection against Unfair Commercial Practices Act (Zakon o varstvu potrošnikov pred nepoštenimi poslovnimi praksami - ZVPNPP), Electronic Commerce Market Act (Zakon o elektronskem poslovanju na trgu - ZEPT), Out-of-Court Settlement of Consumer Disputes Act (Zakon o izvensodnem reševanju potrošniških sporov - ZIsRPS).


Company data

 

FoodChain d.o.o.

Address: Razvanje, Tržaška cesta 53, 2000 Maribor, Slovenia (EU)

Registration number: 9372172000

Tax number: SI 89587766

Bank account (Addiko Bank d.d.): SI56 3300 0001 2352 553 (SWIFT/BIC: HAABSI22)

Date and place of registration: 12.04.2023 (https://www.ajpes.si/)

Email: info@nutrimana.eu

 

Please note that by accessing, using or browsing this website you (the User, the Buyer or the Customer) agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Nutrimana reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Accessibility of information

The Trader undertakes to provide the following information to the User/Customer of the online shop www.nutrimana.eu at all times:

  • the identity of the company (company name and registered office, registration number)
  • contact details enabling the user to communicate quickly and effectively with the company (e-mail)
  • the essential characteristics of the goods or services offered
  • the availability of the products (each product offered on the website should be available within a time limit chosen by the Customer on the basis of the options offered by the company)
  • the terms and conditions for delivery of the product or performance of the service (method, place and time of delivery)
  • the prices clearly and unambiguously set out (it must be shown whether they already include taxes and transport costs)
  • the possible methods of payment
  • the period within which the contract may be withdrawn from and the conditions for withdrawal and the cost to the Buyer of returning the product
  • an explanation of the complaint’s procedure, including full details of the contact person or Customer service.

Essential characteristics of the goods

Food supplements are defined as foodstuffs intended to supplement the normal diet, in accordance with the abovementioned regulations. They are concentrated sources of single or combined nutrients or other substances having a nutritional or physiological effect, which are placed on the market in the form of capsules, lozenges, tablets and other similar forms, in powder sachets, in ampoules of liquid, in dropper bottles and other similar forms of liquid and powder, designed to be consumed in small dosage units.

Declaration concerning health and nutrition claims in product descriptions

All information on individual food supplements on the pages of the online shop www.nutrimana.eu is for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis or prevention, treatment of diseases.

Food supplements are products to maintain health and support healing. Food supplements are not a substitute for a healthy and balanced diet and a healthy lifestyle.

The online shop www.nutrimana.eu presents the best-selling products from a range of around 7000 different products from renowned producers (like Now Foods, Life Extension®, Better, Allnutrition,...)

Ordering in the online shop

You do not need to register in the online shop www.nutrimana.eu if you do not wish to do so, you can just make a quick online purchase. Alternatively, you can register and set a username identical to your e-mail address and a password. If a registered Customer wishes to change his/her email address and/or password and other details, he/she may do so under "My Account".

For subsequent purchases, the registered Customer no longer has to enter all the information required for delivery, he/she can view all his/her orders, create a wish list. You can delete your entire account whenever you want under Privacy Tools - Delete Account.

The distance sales contract between the Trader and the Buyer is concluded in the online shop www.nutrimana.eu at the moment when the Buyer receives from the Trader an electronic confirmation of receipt of the order, in which all the data of the placed order are displayed. From that moment on, all prices and other terms and conditions are fixed and apply to both the Trader and the Buyer. The sales contract (i.e. the electronic order confirmation) is stored electronically on the server used by the trader.

The Buyer may also place an order by e-mail to the following address: info@nutrimana.eu. The content of the message must include:

  • Name and surname
  • Delivery/shipping address
  • Contact telephone number for delivery notification
  • The products selected from the offer and the quantity

When placing an order by telephone or e-mail, the Buyer receives an electronic order confirmation with all the details of the order, which establishes a distance sales contract between the supplier and the Buyer.

Hours and days of operation

Nutrimana is available to help answer questions related to ordering products, returns, and the website in general on regular business days, Monday - Friday from 9 AM to 4 PM, Central European Time.

Please contact our Customer Care at info@nutrimana.eu.

We also welcome all questions and comments at info@nutrimana.eu. 

Prices

The prices of the products in the online shop are quoted in EUR (€), all prices include value-added tax (VAT). The prices are valid at the time of the conclusion of the distance contract between the Trader and the Buyer.

Payment

The Customer pays for the products ordered in one of the following ways:

  • Revolut Pay
  • By credit cards (Visa, Master Card)
  • Payment to the trader's transaction account

The value of the order is paid by the Buyer in advance to the transaction account of the Trader FOODCHAIN d.o.o., number SI56 3300 0001 2352 553 opened at Bank Addiko Bank d.d., Slovenia (SWIFT/BIC: HAABSI22). The package is dispatched by the Trader upon receipt of the Buyer's remittance.

Our website offers secure payment methods. This is reflected with a key or lock at the top of your screen; that is, our internet address starts with https://. This means that the channel is secure and the network is authentic.

Delivery

We collaborate with UPS for delivery to countries all over Europe from our warehouse in Poland. We reserve the right to choose another delivery service if this would enable us to fulfil your order more efficiently. The packing and delivery fee totals €11.60 per order.

Delivery charges are shown separately on the order and invoice; the Buyer does not pay any additional fee to the delivery service.

Delivery date 

The Trader shall endeavour to ensure that the Buyer receives the package as soon as possible and shall normally dispatch the stocked products on the same day if the order is received by 3:00 p.m. and on the next day if the order is received after 3:00 p.m. - in the case of payment by credit/debit card. Orders paid to the Trader's bank account shall be dispatched upon receipt of the transfer. Orders placed during weekends and public holidays shall be dispatched by the Trader immediately on the next working day. For later delivery times, the Trader can also adapt to the wishes of the Customer.

You can expect the delivery time to be an average of 2-4 business days within Europe and can vary depending on location and level of demand.

Track your order

To help you follow your order, please note you will get a few e-mails in the coming days after your order placement: 

  • An order confirmation and a notification stating that your order is being processed 
  • An order invoice confirming your purchase 
  • A notification that your order is being shipped from the warehouse 

If you haven’t received the order confirmation or the invoice within 1-3 business days after you have placed your order or information on a shipped order, please contact us so we can ensure a smooth process. 

You can also track your orders under  ''My account'' -> Go to Orders -> View your recent Order -> Click on package tracking.

Invoicing

After payment of the ordered products, the Buyer receives a pdf invoice to his/her e-mail address, which is based on the order (i.e. a distance sales contract) and is tax-validated.

Steps in the purchase process: Technical procedures for concluding a distance sales contract

I. Product selection: on the website, the Customer selects the product and clicks on the ''Add to Cart'' link. The system notifies the Customer that the product has been successfully added to the basket. If the Customer wishes to continue shopping, he/she clicks on the left link ''Continue shopping'' and is returned to the online shop. When he/she wishes to complete the purchase, he/she clicks on the right link ''Proceed to Checkout'' and the system takes him/her to the place order page.

II. Removing/adding a product to the shopping basket: on the website www.nutrimana.eu, in the top right corner, there is a shopping basket icon in which (after clicking on the icon) the user is shown the products he/she has selected for the shopping basket while browsing the webshop. If the Customer wishes to remove a product from the shopping basket, he/she must click on the shopping basket icon and the ''remove item'' icon. If he wants to correct the quantity of products, he clicks on the icon ''edit item''. To add a product to the shopping cart, the Customer must click on the ''view and edit cart'' link on the bottom. By clicking on the link, the system returns the Customer to the "shopping cart" page. By clicking on the "continue shopping" link, the Customer is returned to the online shop and adds new products.

III. Data entry: To complete the order, the Buyer must fill in the necessary fields.

  1. Buyer's delivery details: the Buyer must provide the required contact details marked with an asterisk (first name, last name, address, city, postcode, country and telephone number), which are necessary for the order to be placed and for delivery to be made.
  2. Delivery carrier: UPS
  3. Payment method: The Buyer can choose between three payment methods: Revolut Pay, payment to the Trader's transaction account or by credit card.
  4. Order overview: The prices of the products, the delivery prices, the VAT amount and the total value to be paid are displayed in the shopping cart before the Customer completes the order.

IV. Placing an order: the Buyer may review the shipping details provided, the payment method chosen and the contents of the shopping cart. Before placing an order, the Buyer must tick the box "By placing an order, I agree to the General Terms and Conditions". The Buyer then confirms the order by clicking on the ''Place Order'' button. If the order has been successfully completed, the Buyer will see the following text on the website: ''Your order has been successfully placed. Thank you for purchasing from our online shop. Your order number is xxxxxxxxxx. We will send you a confirmation e-mail with all the details of your purchase.''

Once the order is confirmed, the contract is considered to be concluded.

The technical procedure for legal persons is exactly the same as for natural persons (the payment methods are also the same), except that at the end of the purchase process the legal person also enters the name of the company and the tax number of the company.

Purchase notification procedure

After placing an order, the Buyer receives an e-mail notification that the order has been accepted or confirmed. The registered Buyer always has access to information on the content of the order on the website.

The Trader may contact the Buyer's to verify the information or to ensure the accuracy of the delivery. 

Material defects and complaints

All products will be sent to you undamaged and carefully packaged.

The Buyer has the right to return the goods in the following cases:

  • delivery of goods not ordered
  • the delivery of goods which have a defect or damage which was not caused during transport
  • return of the goods within 14 days without giving a reason (unilateral termination of the contract – right of withdrawal as described below)

In the event of a complaint (return) of goods which is not the fault of the Trader, the Buyer shall bear all shipping costs incurred.

According to Article 37.a) of Consumer Protection Act (Zakon o varstvu potrošnikov-ZVPot), the consumer may exercise his/her rights under a material defect if he/she notifies the Trader of the defect within two months from the date on which the defect was discovered. In doing so, the consumer must describe the defect in detail and allow the Trader to inspect the product at the consumer's own expense.

Since food supplements are pre-packaged foodstuffs with a use-by date specified by the manufacturer, it is necessary, in order to preserve the nature of the product and the value or wholesomeness of the food supplements, for the Customer to inspect the consignment or goods received as soon as possible.

In the event that, upon inspection of the delivered goods, the Buyer finds that the products do not have the characteristics for normal use (e.g. damaged packaging, broken bottle, damaged contents in the original packaging) or that the products do not correspond to the Buyer's confirmed order (type and quantity of products), the Buyer shall notify the Trader by e-mail (info@nutrimana.eu) or telephone and report the defect to the Trader. The Buyer shall also provide the invoice issued by the Trader for the purchase of the goods complained of.

In the event of a complaint, the Buyer shall have the right, at his/her option, to request:

  • replacement of the product; or
  • a refund of the amount paid for the product complained about.

If the defect is not disputed, the Trader shall satisfy the Buyer within a maximum of eight days.

If the existence of a defect is disputed, the Trader shall reply to the Buyer in writing no later than eight days after receipt of the complaint.

The Buyer shall be provided with a claim form for material defects HERE.

Consumer's right of withdrawal and return of goods

In the case of distance contracts, the consumer has the right, pursuant to Article 43 č) of Consumer protection Act (Zakon o varstvu potrošnikov (ZVPot)), to notify the Trader by e-mail (info@nutrimana.eu) or by post within 14 days from receipt of the goods that he/she withdraws from the contract without being required to give a reason for his/her decision. In this case, the Consumer is only liable for the costs of returning the goods.

The product returned must be unused, undamaged, in its original packaging and in unaltered condition. However, pursuant to Article 43 č) (5)(7) of the Consumer protection Act (Zakon o varstvu potrošnikov (ZVPot)), the consumer does not have the right to withdraw from the contract without cause if, after delivery, he/she has opened the seal of the sealed food supplement.

If the postal package with which the Consumer received the ordered products is physically damaged, if the contents are missing or if it shows signs of opening, the Consumer must initiate the complaint procedure with the postal carrier. 

The Consumer shall be deemed to have returned the goods in due time if he/she sends them before the expiry of the 14-day return period.

The Consumer shall return the non-defective goods in the same condition as when received by him/her, in the original undamaged packaging, with the declaration and the related invoice and documentation to the Trader’s warehouse partner.

The refund shall be made by the Trader within 14 days of receipt of the notice of withdrawal. The Trader has the right to withhold the reimbursement of the purchase price until the return goods have been collected or until proof has been provided that the Customer has sent the product to the Trader. 

We may only issue a refund once the goods have been returned to us and inspected by us in the condition in which they were returned, subject to the conditions for the right of unilateral cancellation being met. You shall be liable for any diminution in the value of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

The Trader shall reimburse the consumer by the same means of payment used by the consumer, unless the consumer requests the use of another means of payment and the consumer does not bear any costs as a result.

Security

The Trader shall use appropriate technological and organizational means to protect the transmission and storage of personal data and Customer payments, in accordance with the rules of the bank with which the Trader has contracted for the online payment by payment/credit card. Card data shall not be stored on the server used by the Trader.

Protection of personal data

The Trader stores the personal data of Customers and other users of the online shop and details of purchases in accordance with the provisions of the law governing the protection of personal data (Zakon o varovanju osebnih podatkov (ZVOP-2)) and in accordance with the General Data Protection Regulation in the EU (GDPR).

The Trader uses personal data exclusively for the purpose of order fulfilment (order confirmation, sending invoices, information on the progress of the order) and for sending e-newsletters when the user subscribes to them. The Trader does not pass on any data received from Customers and other users of the online shop to unauthorized third parties.

The user or costumer is responsible for the protection of his/her personal data by ensuring the security of his/her e-mail address, username and password and by using appropriate software to protect his/her computer.

Limitation of liability

The Trader shall endeavor to ensure that all information published on the website is up-to-date and correct. However, product characteristics, delivery times or prices may change so rapidly that the Trader is unable to correct the information on the website. In this case, the Trader shall inform the Customer of the changes and give the Customer the opportunity to withdraw from the contract or to exchange the product ordered.

Exclusion of liability

In the event of technical problems, the Trader reserves the right to cancel orders placed which are affected by a technical fault. The Trader shall inform the Customer of the cancellation as soon as possible and inform the Customer of the further action to be taken with regard to the order.

Complaints and disputes

The Trader shall comply with the applicable consumer protection legislation and shall use its best endeavors to comply with its obligation to establish an effective system for dealing with any complaints. Complaints may be submitted by the Customer via the following e-mail address: info@nutrimana.eu.

The complaint handling process is confidential. The Trader shall acknowledge receipt of the complaint within five working days and shall inform the Customer of how long it will take to process the complaint and keep the Customer informed of the progress of the procedure.

The Trader is aware of the disproportionality between the potential value of claims in disputes in the online shop www.nutrimana.eu and the costs that would be incurred in the event of litigation, and therefore discourages such dispute resolution for consumers and endeavors to resolve any dispute amicably.

In the event that the consumer chooses to litigate the dispute, the court of the consumer's domicile shall have jurisdiction.

Out-of-court settlement of consumer disputes

In accordance with Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, the Trader does not recognize any provider of out-of-court consumer dispute resolution that a consumer could initiate under the Out-of-Court Settlement of Consumer Disputes Act.

Online dispute resolution for consumer disputes is available via the Online Dispute Resolution (ODR) Platform. 

The ODR platform is available to consumers HERE.

 

The General Terms and Conditions are valid from 01.02.2024.